www.inealife.com

These Terms of Use (the "Terms") govern the legal relationship between OPUS KİMYA A.Ş. ("INEA" or the "Company") and all users ("Users") who visit and/or use the website www.inealife.com operated by the Company (the "Site"). By using the Site, the User is deemed to have read, understood and accepted these Terms electronically.

1. Parties and Definitions

Seller/Operator: OPUS KİMYA A.Ş. (INEA brand)

Address: Esentepe Mah. Ali Kaya Sk. No:1/B Polat Plaza B Blok K:11, 34394 Şişli / Istanbul / Türkiye

MERSIS No: 0644078111200001

Registered Electronic Mail (KEP) Address: opusofis@hs01.kep.tr

E-mail: contact@inealife.com

User: A natural or legal person who visits the Site, creates a membership or makes a purchase.

Site: All pages, content and services accessed through the domain www.inealife.com.

2. Acceptance and Entry into Force

These Terms enter into force on the date of the User's first access to the Site. INEA reserves the right to amend these Terms. Significant changes will be announced on the Site a reasonable time before they take effect and notified by e-mail to registered members. The current text enters into force on the date it is published on the Site. The User's continued use of the Site after any changes means that the User accepts the current Terms.

3. Terms of Use and User Obligations

In order to use the Site, a person must have legal capacity under the Turkish Civil Code or have the approval of a legal representative. Users under the age of 18 must use the Site only under the supervision of a parent or guardian.

When using the Site, the User agrees to:

●        Act in accordance with applicable legislation and general standards of decency.

●        Not create or share content that is unlawful, misleading, threatening or infringing the rights of third parties.

●        Not collect, process or share the personal data of others unlawfully.

●        Not send or attempt to upload software, viruses or malicious code that threatens the security of the Site.

●        Not copy, reproduce or use the Site's content, images or data for commercial purposes without INEA's written permission.

●        Not create an account or carry out transactions with a false identity or with another person's information.

●        Not resort to excessive load, attacks or automated access methods that disrupt the operation of the Site.

The User accepts that they are personally responsible for any damage arising from a breach of these obligations and will compensate any losses suffered by INEA. INEA reserves the right to restrict, suspend or terminate the User's access to the Site in the event of a breach of these obligations.

4. Membership and Account Security

Accurate and up-to-date information must be provided to create a membership. Keeping the user name and password confidential is entirely the User's responsibility. If the User suspects that the account has been used by unauthorised persons, the User must notify contact@inealife.com immediately. INEA is not liable for damage arising from account use caused by the User's fault. INEA reserves the right to suspend or terminate a membership in the event of a breach of the Terms.

5. Intellectual Property Rights

All content on the Site, including the brand name, logo, product images, written materials, designs, photographs and software, belongs to INEA or its licensors and is protected under the Turkish Law on Intellectual and Artistic Works (Law No. 5846) and related legislation. Users may view the Site's content only for personal, non-commercial purposes. Copying, distributing or modifying any content, or creating derivative works, without INEA's prior written consent is prohibited. In the event of a breach, INEA reserves the right to resort to all legal and criminal remedies.

6. Products and Prices

Product information, images and prices on the Site are for information purposes; INEA reserves the right to update them without prior notice. If an order cannot be fulfilled because of a stock-out or a technical error, the User is informed and the amount collected is refunded. Where there is an obvious error in the price, product or campaign information on the Site, that error is not binding. In this case, INEA reserves the right to cancel the order and refund the payment. Order, payment and delivery terms are set out in detail in the Distance Sales Agreement, the Preliminary Information Form and the Delivery and Returns Policy.

7. Third-Party Links

The Site may contain links to websites belonging to third parties. These links are provided for convenience only; INEA accepts no responsibility for the content, privacy practices or security of those sites. We recommend that you review their terms of use and privacy policies.

8. Limitation of Liability

INEA does not guarantee that the Site will operate without interruption or error. Access to the Site may be temporarily restricted due to technical failures, maintenance work or force majeure. INEA's liability for indirect, special or consequential damages arising under these Terms is limited to the maximum extent permitted by applicable law. Unless it acts with intent or gross negligence, INEA cannot be held liable for direct or indirect damages arising from the use of the Site. INEA's liability is in any case limited to the amount paid by the User for the relevant transaction. Consumer rights are reserved.

9. Protection of Personal Data and Cookies

Users' personal data is processed by OPUS KİMYA A.Ş. as data controller in accordance with Law No. 6698 on the Protection of Personal Data (the "Law"). Which data is processed, for what purposes and on what legal basis, to whom and to which countries it may be transferred, the retention periods, your rights under Article 11 of the Law and the methods of applying for these rights are explained in the Privacy Notice. You may submit your applications under the Law to kvkk@opus.com.tr.

As regards cookies, the Site uses analytics and marketing cookies in addition to technical cookies. Cookies other than essential cookies are used only with your explicit consent. You may withdraw your consent at any time through the cookie preferences panel or by applying to kvkk@opus.com.tr. For detailed information, we recommend that you review the Privacy Notice, the Privacy Policy and the Cookie Policy, which are published on the Site under separate headings.

10. Right of Withdrawal

Under Article 48 of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation, a User who is a consumer has the right to withdraw within 14 (fourteen) days from the date the contract is concluded, without giving any reason and without paying any penalty. For deliveries of goods, this period starts on the date the goods are received. The right of withdrawal may be exercised through the returns management system offered on the Site, or by notice sent to contact@inealife.com or by registered mail with return receipt. The User returns the product within 10 (ten) days of the notice of withdrawal. After the notice of withdrawal has been received, INEA refunds the payment within 14 (fourteen) days.

The right of withdrawal cannot be exercised in the following cases:

●        Products made at the User's request or clearly personalised.

●        Products whose packaging has been opened and which are not suitable for return for reasons of hygiene or health protection.

●        Products that become mixed with other products after delivery and cannot be separated.

Details of the returns and withdrawal procedure are set out in the Delivery and Returns Policy.

11. User Content

Features allowing users to share comments, reviews, photographs or similar content ("User Content") may be offered on the Site from time to time. To the extent that such features are offered, the following provisions apply:

a) The User declares that the content they share belongs to them or that they hold the necessary rights to share it, and that the content does not violate legislation, general standards of decency or the rights of third parties. The User agrees not to share content containing the personal data of others (for example, a photograph of another person or a child).

b) INEA is under no obligation to review User Content in advance. INEA reserves the right to remove, without notice, content that is unlawful, infringes rights, or is misleading or spam.

c) User Content is used for the purposes of publication on the Site and the provision of the service. Use of the content on promotion and marketing channels outside the Site is based on explicit consent to be obtained separately from the relevant user.

d) Personal data processed in connection with User Content is stated in the Privacy Notice before the relevant feature is made available. Users may request the removal or deletion of their content at kvkk@opus.com.tr.

e) The User is responsible for damages that third parties may suffer because of User Content; rights arising from consumer legislation are reserved.

12. Governing Law and Competent Courts

These Terms are governed by the laws of the Republic of Türkiye. For disputes arising from the Terms, without prejudice to consumer protection provisions, the Istanbul (Central) Courts and Enforcement Offices have jurisdiction over Users who are not consumers. Users who are consumers may continue to exercise their rights under Consumer Protection Law No. 6502. In disputes, they may apply to Consumer Arbitration Committees within the monetary limits announced annually by the Ministry of Trade, and to Consumer Courts for disputes exceeding these limits. The official website of the Ministry of Trade may be consulted for the current monetary limits.

13. Force Majeure

Events beyond the parties' control, such as natural disasters, war, internet outages and infrastructure failures, are considered force majeure. In such cases INEA cannot be held liable for failing to perform its obligations.

14. Severability and Non-Waiver

If any provision of these Terms is held to be invalid, the validity of the other provisions is not affected. INEA's failure to exercise any right under these Terms does not mean that it has waived that right.

 

15. Evidence Agreement

The parties agree that, in the event of a dispute, INEA's electronic records, commercial books and system records will be accepted as evidence and will be binding. (This provision applies without prejudice to mandatory provisions arising from consumer legislation.)

16. Amendments and Entry into Force

INEA reserves the right to update these Terms. Significant changes will be announced on the Site a reasonable time before they take effect and notified by e-mail to registered members. Updates take effect on the date they are published on the Site. The User's continued use of the Site after any changes means that the User accepts the current Terms.

Contact

For questions and requests regarding these Terms of Use:

●        E-mail: contact@inealife.com

●        Address: Esentepe Mah. Ali Kaya Sk. No:1/B Polat Plaza B Blok K:11, 34394 Şişli / Istanbul

●        Personal data (KVKK) applications: kvkk@opus.com.tr