www.inealife.com

These Terms of Use (“Terms”) govern the legal relationship between OPUS KİMYA A.Ş. (“INEA” or the “Company”) and all users (“User”) who visit and/or use the website www.inealife.com (the “Site”) operated by the Company. By using the Site, the User shall be deemed to have declared that it has read, understood, and accepted these Terms electronically.

1. Parties and Definitions

Seller/Operator: OPUS KİMYA A.Ş., Esentepe Mah. Ali Kaya Sk. No:1/B Polat Plaza B Blok K:11, 34394 Şişli / İstanbul / Türkiye — contact@inealife.com

User: Any natural or legal person who visits the Site, creates a membership, or makes a purchase.

Site: Encompasses all pages, content, and services accessible via the domain name www.inealife.com.

2. Acceptance and Entry into Force

These Terms shall enter into force on the date of the User’s first access to the Site. INEA reserves the right to amend these Terms. Material changes shall be announced on the Site within a reasonable period prior to their effective date and shall be notified to registered members by e-mail. The updated text shall enter into force on the date it is published on the Site. The User’s continued use of the Site following any changes shall constitute acceptance of the updated Terms.

3. Terms of Use and User Obligations

In order to use the Site, the User must have legal capacity pursuant to the Turkish Civil Code or must have the approval of a legal representative. Users under the age of 18 may only use the Site under parental/guardian supervision.

By using the Site, the User agrees to comply with the following obligations:

–         To act in compliance with applicable legislation and general rules of morality.

–         Not to create or share any content that is unlawful, misleading, threatening, or that infringes the rights of third parties.

–         Not to unlawfully collect, process, or share personal data belonging to others.

–         Not to transmit or attempt to upload software, viruses, or malicious code that may threaten the security of the Site.

–         Not to copy, reproduce, or use for commercial purposes any content, images, or data on the Site without the prior written consent of INEA.

–         Not to create accounts or carry out transactions using false identities or third-party information.

–         Not to resort to excessive loading, attacks, or automated access methods that may disrupt the operation of the Site.

The User acknowledges that it shall be personally liable for any and all damages that may arise from a breach of these obligations and that it shall indemnify INEA for any losses INEA may suffer.

INEA reserves the right to restrict, suspend, or terminate the User’s access to the Site in the event of a breach of these obligations.

4. Membership and Account Security

Accurate and up-to-date information must be provided when creating a membership. The User is solely responsible for maintaining the confidentiality of its username and password. In the event that the User suspects that its account has been accessed by an unauthorised party, the User is obliged to notify INEA immediately at contact@inealife.com.

INEA shall not be liable for any damages arising from account use attributable to the User’s fault.

INEA reserves the right to suspend or terminate membership in the event of a breach of these Terms.

5. Intellectual Property Rights

All content on the Site — including the brand name, logo, product images, written materials, designs, photographs, and software — belongs to INEA or its licensors and is protected under Law No. 5846 on Intellectual and Artistic Works and the relevant applicable legislation.

Users may view Site content solely for personal and non-commercial purposes. Copying, distributing, modifying, or creating derivative works from any content without the prior written consent of INEA is prohibited. In the event of a breach, INEA reserves all rights to pursue any and all legal and criminal remedies.

6. Products and Prices

Product information, images, and prices on the Site are provided for informational purposes; INEA reserves the right to update these without prior notice. In the event that an order cannot be fulfilled due to a product being out of stock or due to a technical error, the User shall be notified and the amount collected shall be refunded.

In the event of a manifest and obvious error in the price, product, or campaign information displayed on the Site, such error shall not be binding. In such circumstances, INEA reserves the right to cancel the order and refund the purchase price.

Order, payment, and delivery conditions are regulated in detail in the Distance Sales Agreement, the Preliminary Information Form, and the Delivery & Returns Policy.

7. Third-Party Links

The Site may contain links directing users to websites belonging to third parties. Such links are provided solely for convenience; INEA assumes no responsibility whatsoever with regard to the content, privacy practices, or security of such sites. Users are advised to review the terms of use and privacy policies of those sites.

8. Limitation of Liability

INEA does not guarantee that the Site will operate without interruption or error. Access to the Site may be temporarily restricted due to technical failures, maintenance work, or force majeure.

INEA’s liability for indirect, special, or consequential damages that may arise under these Terms is limited to the maximum extent permitted by the applicable legislation. INEA may not be held liable for direct or indirect damages arising from the use of the Site, unless such damages result from wilful misconduct or gross negligence. In any event, INEA’s liability shall be limited to the amount paid by the User in connection with the relevant transaction. Consumer rights are reserved.

9. Protection of Personal Data and Cookies

Personal data belonging to Users is processed by OPUS KİMYA A.Ş. in its capacity as data controller in compliance with Law No. 6698 on the Protection of Personal Data (KVKK) and the Communiqué on the Procedures and Principles to be Followed in Fulfilling the Obligation to Inform. Your personal data is processed for the purposes of managing order and delivery processes, conducting customer relations, fulfilling legal obligations, and protecting the Company’s legitimate interests; and is shared, where necessary, with domestic business partners, suppliers, and competent public authorities.

Pursuant to Article 11 of the KVKK, you may exercise your rights of access to, rectification, deletion, and restriction of processing of, and objection to the processing of your personal data by submitting a written application to contact@inealife.com. Personal data is retained for the periods prescribed by the relevant legislation or for such period as is required by the purpose of processing.

With regard to cookies: in addition to technical cookies, our Site also uses analytical and marketing cookies. Your explicit consent to cookies other than strictly necessary cookies is obtained via the cookie preference panel presented to you upon your first visit to the Site; you may withdraw your consent at any time.

For further information, we recommend that you review the following documents, which are published on the Site under separate headings:

–         KVKK Clarification Text

–         Privacy Policy

–         Cookie Policy

10. Right of Withdrawal

Pursuant to Article 48 of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, a User who qualifies as a consumer shall have the right to withdraw from the contract within 14 (fourteen) days from the date of its conclusion, without stating any reason and without incurring any penalty. For deliveries of goods, this period shall commence from the date on which the goods are received.

In order to exercise the right of withdrawal, it is sufficient to submit a written notification to contact@inealife.com or by registered post with return receipt. The User shall return the product within 14 (fourteen) days of exercising the right of withdrawal. Following receipt of the withdrawal notification, INEA shall process the refund within 14 (fourteen) days.

The right of withdrawal may not be exercised in the following circumstances:

–         Products produced at the User’s request or that have been clearly personalised.

–         Products whose packaging has been opened and which are not suitable for return on grounds of hygiene or health protection.

–         Products that have become mixed with other items after delivery and cannot be separated.

Further details regarding the return and withdrawal procedure are set out in the Delivery & Returns Policy.

11. User Content

In the event that the User uploads comments, reviews, photographs, or similar content to the Site (“User Content”), the User represents and warrants that such content belongs to the User or that the User holds the rights necessary to share it. INEA is not obliged to review User Content prior to its publication.

By publishing such content on the Site, the User grants INEA a non-exclusive, royalty-free, perpetual licence to use, reproduce, and distribute the content on the Site and through promotional channels.

INEA reserves the right to remove, without notice, the following categories of content:

–         Content that is contrary to applicable legislation, general rules of morality, or the rights of third parties.

–         Content that constitutes an infringement of intellectual property rights.

–         Misleading, defamatory, or commercially motivated spam content.

The User shall be personally liable for any damages suffered by third parties as a result of User Content; INEA is hereby indemnified against such damages.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Turkey. In respect of disputes that may arise from these Terms, and subject to the provisions applicable to consumers, the Courts and Enforcement Offices of İstanbul (Central) shall have jurisdiction over Users who do not qualify as consumers.

Users who qualify as consumers may continue to exercise their rights under Law No. 6502 on the Protection of Consumers. For disputes within the monetary limits updated annually by the Ministry of Trade, they may apply to Consumer Arbitration Committees; for disputes exceeding such limits, they may apply to Consumer Courts. For the current monetary limits, please refer to the official website of the Ministry of Trade.

13. Force Majeure

Circumstances beyond the control of the parties, such as natural disasters, war, internet outages, and infrastructure failures, shall constitute force majeure. In such cases, INEA may not be held liable for its failure to fulfil its obligations.

14. Severability and Non-Waiver

If any provision of these Terms is found to be invalid, the validity of the remaining provisions shall not be affected. INEA’s failure to exercise any right under these Terms shall not constitute a waiver of such right.

15. Evidence Agreement

The parties agree that, in the event of a dispute, INEA’s electronic records, commercial books, and system records shall be accepted as evidence and shall be binding.

(This provision applies subject to mandatory provisions arising from consumer legislation.)

16. Amendments and Entry into Force

INEA reserves the right to update these Terms. Material changes shall be announced on the Site within a reasonable period prior to their effective date and shall be notified to registered members by e-mail. Updates shall take effect on the date they are published on the Site. The User’s continued use of the Site following any amendments shall constitute acceptance of the updated Terms.

Contact

For any questions or requests regarding these Terms of Use:

–         E-mail: contact@inealife.com

–         Address: Esentepe Mah. Ali Kaya Sk. No:1/B Polat Plaza B Blok K:11, 34394 Şişli / İstanbul